AI reshaping the world BPO and real estate sector

The essay written by Zain Jaffer for Forbes in 2023, analyzes how artificial intelligence (AI) could affect the worldwide BPO and real estate sectors. The author claims that by automating many of the operations that are presently done by people, AI has the potential to dramatically disrupt these sectors.

AI-powered chatbots and virtual assistants are already in use in the BPO sector to handle regular activities like customer support queries. It is anticipated that increasingly difficult jobs, including data processing and decision-making, would also be mechanized as AI technology advances. For BPO organizations, this might result in huge cost savings, but it could also mean that human workers lose their jobs.

AI is also anticipated to have an influence on the real estate sector. Real estate agents may examine data and spot trends with the use of AI-powered technologies, which can then be used to guide their decisions. Real estate transactions could become more effective and efficient as a result of this, but it might also upset established business patterns.

The author points out that a number of variables, such as the particular technologies that are produced, the rate of adoption, and the desire of businesses to invest in new technology, will affect how AI will affect various industries. The author contends, however, that businesses who are sluggish to adopt AI risk falling behind as their rivals acquire a competitive edge.

The article's overall thesis is that AI has the ability to drastically alter the worldwide BPO and real estate sectors. Even though this may result in substantial cost savings and improved efficiency, it might also cause job losses and a change in conventional company structures. Long-term success for businesses depends on their willingness to invest in AI technology and adjust to these developments.